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2. Operational Redesign Accelerators

1. Purpose

These accelerators speed up the execution of the Operational Redesign track. They provide ready-to-use frameworks for process analysis, prioritisation and implementation planning.

2. Accelerator: Process Scorecard

Use this format to evaluate processes on AI suitability. Score each criterion from 1 (low) to 3 (high).

Criterion Score (1–3) Notes
Repeatability How often is this process executed?
Data richness Is sufficient historical data available?
Rule-based Are decisions based on clear rules?
Error-proneness How often do errors occur in the current process?
Time-intensity How many hours per week does this process cost?
Low error impact Are AI errors recoverable without major damage?

Total score: Sum of all scores (max. 18). Processes with score ≥ 12 are strong candidates.

3. Accelerator: AI Process Redesign Template

Use this format for each selected process before implementation:

Current State ('As-Is')

  • Process name: [name]
  • Process owner: [name + role]
  • Frequency: [daily / weekly / per request]
  • Steps: [list the steps as a numbered list]
  • Current KPI: [e.g. 45 min/document, 8% error rate]
  • Bottlenecks: [what costs the most time or causes the most errors?]

Desired State ('To-Be')

  • Role of AI: [which steps does AI take over or support?]
  • Role of human: [what does the employee still do?]
  • Collaboration mode: [Mode 2 / 3 / 4 — see AI Collaboration Modes]
  • KPI target value: [e.g. 10 min/document, \<2% error rate]
  • Hard Boundaries: [which decisions may AI never make independently?]

Baseline Measurement

KPI Current value Target value Measurement method
[KPI 1]
[KPI 2]

4. Accelerator: Implementation Sprint Plan

Divide the implementation into four two-week sprints:

Sprint Week Goal Deliverables
Sprint 1 1–2 Build & internal testing Working basic version + internal test report
Sprint 2 3–4 User pilot (small group) Pilot feedback + first measurements
Sprint 3 5–6 Adjust & expand Improved version + broader pilot group
Sprint 4 7–8 Scale & embed Production version + process description + monitoring live

Go/No-Go after Sprint 2: If pilot results are not moving towards target values, stop and analyse the cause before Sprint 3.

5. Accelerator: Adoption Plan

Technology alone is not enough — adoption determines success.

Phase Activity Owner
Awareness Communication about the 'why' of the change AI PM + Management
Training Hands-on session in the new way of working (not just the tool) Tech Lead + HR
Guidance Buddy system: experienced users help new users Process owner
Measurement Weekly check-in: how is usage going? AI PM
Embedding Include KPIs in regular performance conversations Management