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1. Core Activities & Roles (Delivery)

Purpose

Overview of core activities and role assignments during the Delivery phase, from technical integration to user training and acceptance.

1. Core Activities

Technical Integration

Connecting the AI to the existing software systems and security (access management).

  • System Connections: Integrating the AI solution into the current IT architecture.
  • Access Management: Setting up who may use which functions and data.
  • Stability Test: Confirming that the integration does not cause disruptions to other processes.

Human Oversight

Implementing human supervision procedures (Human-in-the-loop) as required for the chosen Collaboration Mode.

  • Oversight Protocols: Recording how and when a human must intervene.
  • Escalation Paths: Who is notified when the system operates outside its boundaries?
  • Intervention Levels: Clear agreements on the degree of autonomy.

Adoption & Training

Training users not only in the buttons, but in the new way of working.

  • Workflow Training: How does daily work change with this AI assistant?
  • Quality Awareness: Users learn how to critically evaluate the AI's output.
  • Feedback Loop: Setting up a channel for user experiences and improvement points.

Compliance Dossier

Completing all documentation for laws and regulations.

  • Legal Dossier: Collecting all reports for e.g. the EU AI Act.
  • Accountability Evidence: Demonstrating that the Hard Boundaries have been maintained during the testing phase.
  • Handover Logs: Complete overview of the system history.

2. Team & Roles

Role Responsibility in Delivery
Implementation Engineer Responsible: Responsible for technical connections and security.
AI Product Manager Accountable: Leads adoption and coordinates the training programme.
Guardian (Ethicist) Consulted: Verifies that the Human Oversight protocols meet the requirements.
Business Sponsor Consulted: Signs off the Compliance Dossier.
End Users Informed/Consulted: Are trained and provide initial practical feedback.

Templates:

Further reading:

See also: Phase 4 Overview · Deliverables

Next step: Complete the handover checklist and activate the monitoring dashboard. → Use the Gate 3 Checklist as your starting point. → See also: Monitoring & Optimisation